Privacy Policy

Privacy Policy for Balance

This Privacy Policy describes how Balance ('we', 'us', or 'our') collects, uses, and discloses your personal information when you use our mobile application and services (collectively, the 'Service').

1. Information We Collect

We collect information to provide and improve our Service to you. The types of personal information we may collect include:

Account Information: When you register for an account, we collect your email address, name, and password.
Financial Information: We do not directly connect to your bank accounts. All financial data (income, expenses, budget categories, financial goals) is entered manually by the user. This data is stored securely and is only accessible to you and your linked partner(s).
Usage Data: We collect information about how you access and use the Service, such as your IP address, device type, operating system, app features used, and the dates and times of your visits. This helps us understand how our app is used and to make improvements.
Communication Information: If you contact us for support or other inquiries, we collect the content of your communications, along with your contact information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our Service.
To personalize your experience within the app.
To process your registration and manage your account.
To communicate with you, respond to your inquiries, and provide customer support.
To analyze usage trends and diagnose technical issues.
To develop new features and services.
To ensure the security and integrity of our Service.
To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal financial data to third parties. We may share your information in the following circumstances:

With Linked Partners: If you choose to link your account with a partner, certain financial data and budget information will be shared with that partner within the app.
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use industry-standard encryption protocols and secure servers to protect data transmission and storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

Account Information: You can review and update your account information at any time through the app settings.
Data Deletion: You have the right to request the deletion of your personal data. Please contact us at support@balanceapp.com to initiate a data deletion request.
Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails.

6. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@balanceapp.com

Last Updated: October 26, 2023

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